Returns & Refund Policy
Last updated: November 11, 2025
Thank you for shopping at Potential ActiveWear.
We strive to provide you with high-quality activewear and excellent service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
- Returns must be initiated within 14 calendar days from the date you receive your order.
- The item must be unused, in its original condition, with all tags and original packaging intact.
- Items must be returned with the receipt or proof of purchase (order number, invoice email, etc.).
- We do not accept returns for:
- Items showing signs of wear or use
- Items with broken hygiene seals (e.g., underwear, swimwear)
- Customised or personalised products (unless defective)
- Clearance or “final sale” items (unless specified otherwise)
2. Return & Refund Process
- To initiate a return, please contact our Customer Service at: 📧 info@potentialactivewear.com | 📞 +974-6651-6615 Include your order number and reason for return.
- Once your return is approved, we’ll provide you with the return address.
- Return shipping cost is paid by the customer, unless the item is defective or incorrect.
- After we receive and inspect the returned item, we’ll notify you regarding the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7-15 business days.
- Original shipping fees are non-refundable, unless the return is due to our error.
3. Exchanges
- You can exchange an item for a different size or color within the return period.
- Exchanges are processed once we receive your returned item.
- Additional shipping fees may apply if the exchange involves a price difference.
4. Defective or Incorrect Items
- If you receive a defective or wrong item, contact us immediately to arrange a replacement or refund.
- Under Qatar’s Law No. 8 of 2008 on Consumer Protection, you have the right to a refund, repair, or replacement for items that do not meet standard specifications.
- In such cases, return shipping costs are covered by Potential ActiveWear.
5. Refund Timing
- Approved refunds are credited to the original payment method.
- Depending on your bank or payment provider, the refund may take several business days to appear.
- If you haven’t received a refund after 10 days, check with your bank or payment processor.
6. Important Notes
- Keep your proof of postage until the refund is confirmed.
- We recommend using a tracked shipping service for returns — we are not responsible for items lost in transit.
- Potential ActiveWear reserves the right to refuse returns that do not meet the conditions above.
7. Contact Us
If you have any questions about our Returns & Refund Policy, please contact us at:
📧 info@potentialactivewear.com
📞 +974-6651-6615
🏢 Doha, Qatar